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Removals FAQ

If you have any unanswered questions about our Removals Service then our Removals FAQ should answer them for you. 

Give us a call on 020 3780 7711 and we will happily answer your questions you have. After all, you will only use our service once we have answered your questions. 

  • What areas do you cover?
    We are based in Loughton and mainly cover the Greater London area & Essex on Day-to-Day basis, however, we do offer a 'long-distance' UK service as well as EU destinations.
  • How much will my house removal cost?
    All house moves are different, based on your removals quote enquiry form we will either issue you with an initial estimate so you can see how much it would cost by using our service. We will call you to arrange a survey (which usually takes between 15 – 30 minutes). We will provide you a quote.
  • Do you provide a packing service?
    We do. If you pack your own boxes, then the contents are not insured during your move. We provide different levels of Packing Services, ranging from a Fragile Pack, all the way through to a Full Packing Service and Unpacking Service. Discuss your Packing needs with your Move Manager and they will work it into your move plan.
  • Can you dismantle and rebuild furniture?
    By prior arrangement the moving team can dismantle most types of furniture and rebuild it at the other end – this will be charged as a separate service. Please be aware some modern flat packed furniture is not built to be dismantled and rebuilt, sometimes when the furniture is dismantled it does not rebuild as solidly when first built. You will be informed if there is any risk to your furniture.
  • Do I need to empty my chest of drawers?
    Usually the removal men will try and carry the whole unit, so no need to empty the drawers. However if the unit is too heavy then the men will remove the drawers, carry the unit onto the vehicle then replace the drawers. In preparation, you will need to check to see if the drawers will fit out of the house without being dismantled, and also to see if the drawers can be removed. If so, then you will need to empty the drawers. Please also ensure that any items left in drawers are not breakable (as sometimes the drawers have to be placed on its end to get around corners).
  • Can you disconnect washing machines?
    The movers are not insured to disconnect washing machines, or dishwashers. However, if you are struggling to loosen the connectors they can loosen them for you, but you will have to unscrew, then tighten up at the other end. They can not be responsible for any leaks caused.
  • Do I have to defrost my freezer?
    Depending on the type of move – if your move is local and to be completed the same day then it is not necessary to defrost the freezer (it is best to use cooler bags for your food). If your move is to be completed over a number of days or is going into storage then you MUST defrost the freezer. If this is not done, then the movers can not accept any liability for any damage which may occur.
  • Do you move Jewellery/Valuables?
    There is an exclusion within the policy to carry jewellery or valuables. Prior to packing your boxes please read what can not be moved in our terms and conditions.
  • How much notice do you require?
    As much notice as possible, especially if you are moving house at the end of the month as usually the busiest time. In some cases we can work with short notice moves – just let us know as soon as you know you are moving, even if you do not have a confirmed move date.
  • What size vehicles are available?
    We can arrange a move using vehicles ranging from Transit vans for small moves all the way up to a road-train (usually for overseas moves). So no matter how BIG your move is we can move you.
  • How much space is needed for the vehicles?
    Depending on what vehicle is required for your move, then anywhere from 5m up to 15m. You will be notified of how many parking spaces will be required. If space is not made available and the vehicle can not park near to your home, additional charges may apply due to extended loading or unloading time.
  • Can I book a move on a weekend?
    We do offer our services 7 days/week and our prices are the same for the weekend. We are very flexible and will adapt to your needs.
  • Do you provide a cleaning service?
    We can arrange for cleaners to either clean the house you are moving from or the property you are moving in to. Before a quote can be issued a survey will need to be done.
  • Do you Require a Deposit?
    A booking deposit will be requested for a large move or long distance jobs. We request the deposit payment via invoice. The final balance payment can be made in cash on the day or paid by Card via our MobileMerchant card reader machine.
  • Do you service moves to Europe?
    Yes we do cover 'long-distance' moves to Europe. We are happy to quote you for a full load or a single item job.
  • Are you insured?
    Yes we are. We have a Goods In Transit Insurance cover to protect your items as standard, however, conditions apply. In order to be fully insured, the movers have to pack your household effects.
  • Is there VAT added to your prices?
    We are VAT registered, All our prices are inclusive of VAT. Please let us know if you need an itemised invoice with your company details.
  • Upon arrival to final destination how/where do you place the furniture/boxes?
    Upon arrival to a final destination, you will need to advise the moving team where you would like the items placing. They will gladly place it in your chosen position. Regarding boxes, please mark all boxes with the appropriate rooms. if furniture has been dismantled then it will be rebuilt and placed where you want it. The moving team can not fix any furniture to your walls.
  • Do you transport flammables/paints?
    Gas cylinders cannot be transported on the removal vehicles. Flammable liquids can not be transported either, nor can paint as are an exclusion within the insurance policy. The removal men will gladly place these in your vehicle for you to take with you.
  • What happens if my sale does not complete? Do you offer a storage?
    We can arrange storage for all our customers, if you require access to the storage then we use a local self storage company (we will have to be present each time you require access, any items removed will have to be checked off the inventory) there is a £25.00 handling fee each time access is required. If you do not require access, then we can arrange for containerised storage. This is a cheaper option for you per week. As the storage is in a warehouse, you will not have access to your items. However, we can collect any items for you if necessary. However the container may need to be emptied – there is a £45.00 handling fee if items are required.
  • What are your payment methods?
    The best method of payment is bank transfer (without fee). Payment is due 3 days in advance to the move, however, by arrangement a card machine payment can be taken on the day of the move, for house sales only – and only if mobile internet access is available. We do not accept cheques. We accept all major credit cards, payment is processed via Paypal (there is a 3% charge for all card types – inc. debit cards).
  • How do you contact us?
    We can be contacted during the hours below on 020 3780 7711, or if a customer an alternative number will be provided for availability up to 8pm. You may write to our office; 5 Cedar Drive, Loughton, IG10 2PA. Company Number: 07901060, VAT Number: GB 378 4236 66. What are the opening hours? We operate 7 days per week. The office opening hours are as follows. Monday – Friday: 9am – 6pm Saturday: 10.00am – 12.00pm Once you have booked your move, you will be given a mobile phone number to call if you require any help at any other times until 8pm in the evening, and over the weekend.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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